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M&S

Marks & Spencer (M&S)

Company name: Marks & Spencer Group Plc

Brand value: US$2,456 million

Change since 2018: -18%

Category: Retail

Headquarter city: London

Year formed: 1884

Marks & Spencer is one of Britain’s leading national retailers and is best known for its own-brand clothing, homeware and food, with a focus on durability and quality. Retailing is a tough business to be in right now, and both the food division and the clothing and home division have seen declines in the past year. Store closures have led to lower footfall, but M&S is seeing double-digit growth online. M&S is partnering partnership with online grocery delivery service Ocado in a bid to get greater distribution online. In physical retail, M&S food is now available from many BP service stations. M&S has had varied success internationally; it currently operates about 400 international stores. In the past year, franchise rights to 72 M&S stores in Hong Kong and Macau have been acquired by Al-Futtaim. Other developments include the appointment of ex-Tesco Clubcard chief Andrew Mann as new head of insight and customer loyalty, and the launch of Mobile-Pay-Go via Apple Pay in six London stores.

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